Appointment Reminders

Healthcare providers lose up to 20% of their business due to patients missing their scheduled appointments.The table shows a sample framework, assessing the potential impact of a business using SMS for appointment management.Example:A public hospital would like to reduce the number of missed appointments. They use SMS to remind patients of upcoming appointments 14, 7, and 3 days prior to the scheduled date and provide the option for rescheduling.The next step - expand your healthcare services and improve the patient experience with digital communication solutions

Appointments per month	130,000
Number of reminders sent per appointment (e.g. 14, 7, and 3 days)	3

% of no-show appointments	18%
Total no-show appointments	23,400
Average cost of a no-show appointment (include lost revenue, cost to reschedule, etc.)	$40
Total average monthly cost of no-show appointments	$936,000

% of no-show appointments that can be avoided using SMS	20%
Cost savings from reduced no-show appointments through SMS	$187,200

Cost per SMS	$0.015
Total monthly SMScost	$5,850

Net savings in a month	$181,350
Cost savings for every $1 spent on SMS	$31