Overview

Is callstats right for me?

8x8 callstats is a performance monitoring solution that helps contact center and IT managers provide their users with the best possible interaction quality.

Callstats monitors, analyses, and aggregates data for each participant in every call. Thousands of data points are available on the dashboard with AI-driven thresholds to alert network administrators to potential quality issues.

Proactive alerts provide users with the root cause of connectivity or media quality issues before they escalate, helping to reduce troubleshooting and resolution time.

Key takeaways

■ callstats can be integrated with any WebRTC application. Including a number of packaged integrations including Amazon Connect, Twilio Flex, and OpenTok.

Integrate now >

■ Troubleshooting audio and video quality issues, Increasing agent productivity, and driving adoption of video meeting technology are strong use cases for the callstats solution.

Learn more >

Integrations

■ Pre built SDK’s for popular WebRTC applications

■ Sign up on AWS Marketplace to automatically link Amazon Connect account

■ Flexible SDK for integration with any other WebRTC platform

■ Integrate with as few as 3 lines of code

callstats.js

The callstats.io Javascript client library enables performance monitoring features
in browser-based WebRTC endpoints.

Read docs