Customer Case Study

Verbling chooses callstats performance monitoring

Verbling is a San Francisco-based language education company that connects language teachers with students in an online marketplace. Tens of thousands of students connect over WebRTC with their teacher every month, from all over the world. Upholding a quality connection between the two is crucial to Verbling’s success.

Key highlights:

■ Fast and flexible deployment
■ Seamless integration
■ Data available within a day of deployment

Using callstats has helped us focus on what we do best, and that’s connecting teachers and students to learn a language together

Gustav Rydsted, Verbling CTO

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Leading software and service firm improve productivity

This global software and services firm is ranked among Fortune's 1,000 largest companies and 100 best places to work. To deliver on its customer-focused mission, the company employs over 10,000 contact center agents across multiple office locations as well as work-from-home arrangements.

Key highlights:

■ Increase agent productivity
■ Reduce IT response time
■ Enhance agents work-from-home experience