Step 5
Look for an open platform with native business app integration
Deploying a modern contact centre shouldn’t mean changing what works for your business or giving up apps and systems that already serve you well. Given the rise in popularity of global apps like Microsoft Teams, your new system should be compatible with vital third-party apps in a way that enhances their effectiveness within your business.
The 8x8 Approach to Integration
The 8x8 set of open APIs enable huge flexibility in adapting your new system to work with your wider processes and applications.
We offer pre-built integrations with the most popular CRM and productivity applications such Salesforce, Microsoft Dynamics and Zendesk. If you use it, we probably integrate with it.
8x8 Contact Center is included in Microsoft’s Connected Contact Center for Teams Certification program integrating seamlessly with 8x8 Voice for Teams’ direct routing capabilities.
