Step 7

You deserve a clear and detailed custom deployment

Proactively plan for a clear, custom deployment

Every contact center is different, and you should expect your
solution provider to help design your system, plan your roll-out,
and embed enhancements. This should be driven by a deep understanding of the role the system will play in your wider,
evolving business vision.

And once your cloud-based contact center is deployed, it
may require some additional configuration support, call queue
set-up, routing based on digital channel or agent skills and/
or assignment of agents as your business evolves. 8x8 Service
Management for Contact Center allows your team to focus on
the customers while an assigned 8x8 systems expert handles all
your administration and user management needs.

The 8x8 approach to deployment

8x8 provides the following deployment support:

A choice of deployment packages designed for the unique demands of multi-site businesses
Four main options: managed, tailored, customised, or blended deployment, refined over thousands of rollouts
Our best-practice deployment approach includes
– End-to-end design, configuration, testing, and sign-off by you
– Full support throughout the deployment, transitioning to ongoing business-as-usual support once the solution is embedded
– Full training for administrators and end-users as needed
– Number porting planned and executed

Find a provider ready to invest in you with world-class support

Now more than ever, effective communications mean effective business. This is true for customer engagement and customer experience, as well as the productivity, efficiency, morale, and empowerment of your people. With this in mind, you need a contact centre provider that’s committed to ensuring the ongoing performance of your system. That means round-the-clock support to ensure all aspects of your platform—and your business—operate at their full potential.

The 8x8 approach to customer support

8x8 specialists constantly monitor our network, making proactive adjustments to ensure consistent voice quality and service availability. Meanwhile, a chain of global support teams provide “follow-the-sun” support for high-impact issues. All of this is backed up by our service level agreements for voice quality, system uptime, and response time.

Your 8x8 always-on support team provide:

Support options to meet your every need 24/7/365 via phone, chat, or through your client portal. 8x8 goes be yond to provide whatever level of support your business needs, up to and including complete service management for your contact centre.
More than just 24/7 first line support—8x8’s global offices are supported by its remote workforce to cover all time zones. No matter when you call, 8x8 has all the resources you need to support you.
Automatic upgrades to ensure you always have the latest version of our technology
A high availability platform with a 99.999% uptime SLA commitment
All customers have access to the 8x8 Knowledge Base for the latest product capabilities and best practices
A range of training courses to help your people get the very best from 8x8 (includes administrator/configuration training, advanced topics and troubleshooting, and Tier 1 support processes)