8x8 Connect for Logistics providers

Automated delivery notifications for improved customer satisfaction

Digital customer experiences are a key differentiator for logistics companies

Over 90% of customer complaints and negative feedback on eCommerce sites are related to lack of communication during last-mile fulfilment. As transparency in customer communications becomes non-negotiable, logistics companies are increasingly being differentiated by the quality and timeliness of their digital customer engagement.

There’s multiple reasons why logistics providers choose 8x8 Connect, but the main reason is probably that it is no-code. This means you don’t have to be a developer to be able to use it.

In addition, the 8x8 Connect Automation Builder allows easy, drag-and-drop customization of automated reminders and notifications to keep customers constantly in the loop on the status of their deliveries, ensuring that customers always receive a timely response even for after-hour business enquiries.

With proper visibility and collaboration pathways in place, logistics providers will be in the best possible position to scale customer engagement for top-tier delivery experiences.