8x8 Connect for Travel

On-demand engagement on travelers’ preferred channels

An international audience requires an international engagement strategy

For a high-value industry like travel and hospitality, customer experiences are crucial to loyalty and engagement. Airlines, hotels, tour operators, and agencies alike need to support customers at every stage of the journey, from inspiration to fulfillment. But when targeting a diverse international audience, it’s important to know which preferred channels deliver maximum engagement.

For South Korea, it would be KakaoTalk
Audiences in the Philippines prefer Viber
Over 80% of Thailand’s population uses Facebook Messenger
For most audiences, WhatsApp remains a top choice

Instead of juggling multiple channels across multiple platforms, manage them with ease on a single portal. Whether it’s sending digital brochures, confirming flight details, or sending check-in notifications, 8x8 Connect allows travel companies to transcend channel-related barriers so that engagement strategies can become more holistic, targeting customers rather than channels.

Meaningful multi-channel interactions require both insight and integration. For businesses of all sizes, working smarter, not harder, starts with 8x8 Connect.

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