How companies are using 2FA to increase security and customer trust
Have you ever had a bank send you a text message with a one-time passcode to confirm your identity? That's an example of two-factor authentication (2FA) in action.
2FA increases security for websites and applications, making it harder to hack into user accounts. Typically, when a user enters login credentials, the application will send a one-time passcode to the user’s mobile phone via text or automated voice call. The user is then prompted to enter the code they just received into the application. If their entry matches what was sent to them, then the user is authenticated and logged in.
This important security measure has many benefits for both companies and end-users, including:
Reducing account hacks due to weak passwords means companies will spend less support and security resources speaking with hacked customers and investigating problems. Most end-users appreciate the peace of mind it brings knowing that the chances of their account getting hacked are dramatically reduced.
The 8x8 Mobile Verification API provides a reliable, global 2FA solution with 24/7 support for everyone. This API makes it easy to send one-time passcodes using an SMS text or an automated voice call.
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