Feature
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Description
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Send one-time passcodes (OTP) via SMS or voice
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Send an SMS or voice OTP with a 3-10 character code for verification
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Sender/Caller ID
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Customize the sender ID or caller ID that appears on users' devices.
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Verified Sender
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Get your brand's own verified account to improve the credibility of your messaging account after activating Google Verified SMS
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Intelligent Routing
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The system will automatically select the best available routes including automated fallbacks to other alternatives to ensure the quality of service, deliverability, and latency
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Auto Adaptation
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Messages, phone number formats, and Sender IDs are automatically adapted to ensure successful delivery. For Chat Apps, rich media is adapted accordingly
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Programmatic History Retrieval
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Retrieve your API history programmatically to import your data and create your own reports
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Customizable Fields in API
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Specify custom fields such as contact name or order number in your messages via our API or Campaign Manager
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Number Lookup
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Clean your database and step up on anti-fraud measures by checking the validity of phone numbers and their current locations
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No Download Required
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Communicate with customers without needing them to download any additional apps
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Content Localization Compatibility
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The voice can be used in 45 local languages, SMS can use special encodings to send messages containing local characters (e.g. Thai characters, European accents, etc.)
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Virtual Phone Numbers
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Virtual phone numbers allow communications to take place privately and securely, without revealing private information.
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Reporting and Analytics
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Messages Sent
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Observe trends on total messages sent on the Customer Portal or through API callbacks
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Message and Call Status
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Obtain message delivery/call status records of incoming or outgoing messages via Customer Portal or customized callback URLs
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Read Receipts
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Obtain read receipts for select channels through callback URLs or Customer Portal reports after activating Google Verified SMS
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Individual Communication Logs
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Easily access communication logs through the Customer Portal or API callbacks
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Destination Countries
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Analyze destination countries of messages through Customer Portal dashboard
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Integrations
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Zendesk
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Add mobile verification messaging from within your Zendesk app
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Zapier
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Connect your apps on Zapier and create custom 8x8 Zaps
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Workato
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Integrate mobile verification messaging with Workato's workflows
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Shortcuts
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Add mobile verification messaging on your Apple Shortcuts
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Security and Compliance
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Private Network
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Private network, with 3 levels of restricted subnets
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Limited Access
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Strict permission policies, access only over secured methods
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Encryption
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All requests use HTTPS/TLS encryption (IPSec connection supported if needed)
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Reliability
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99.993% uptime, with redundancy over multiple app-servers
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Monitoring
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Automated testing and alerting systems, with 24/7 monitoring by the operations team
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GDPR Compliance
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Platform fully compliant with General Data Protection Regulation (GDPR) requirements when handling personal data of clients and end-users
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Support
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24/7/365 Support
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Round the clock support to solve any issues you may face
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Local Presence
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Worldwide network ensures local reliability
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