Step 5

Make sure every mode of communication truly delivers

Not all UCaaS solutions are created equal

With the global economy and the global workplace undergoing radical restructuring, you need tools that spur productivity and creativity while setting you apart in customers' eyes.The best UCaaS platforms offer dynamic, easy-to-use features that harness advanced technology and take your business performance to new heights with just a single user interface.

One platform, one experience: voice, video and chat

Voice and telephony

The 8x8 XCaaS uses distributed global public cloud infrastructure across 35 geographically redundant data centers. That provides seamless connectivity, built-in resilience, and security that customers demand for organization-wide unified communications.

Powerful cloud calling capabilities:

Enterprise-rage PBX features with award-winning HD voice (quality backed by a 99.999% uptime SLA)
Unlimited global calling (with full PSTN access in over 50 countries)
Geo-routing for optimum service quality
Single, unified experience across desktop and mobile apps
Local, regional, and international numbers, including toll-free and emergency services

Video Meetings

To unleash your people's creative energy and productivity, video and audio conferencing need to be something they can all use intuitively and securely.

Engaging video meeting experiences:

Secure, browser-based video collaboration for maximum versatility and mobility
The ability to host, manage, and attend video conferences from your mobile or desktop - up to 500 meeting participants
A personal meetings URL for each employee
Intuitive user interface
Integration with Microsoft Outlook and Google G-Suite for easy scheduling and invitations
Live streaming via YouTube
Guest access without additional plug-ins
Live transcription
Advanced moderation
Meeting polls
Emoji reactions
Breakout rooms
Post-meeting summary

Chat and Team Messaging

Flexibility and versatility are vital in a messaging app, particularly if you have multiple locations spread across the world.

Collaborate securely with everyone:

Instant chat and group messaging access for all employees
Join public and private collaboration rooms
Secure file sharing, @mentions, follow and unfollow rooms
The option to create messaging rooms for customers, vendors etc.
Sameroom features that allow full interoperability between 25+ apps, including Slack and other third-party chat apps you currently use

Unified administration

Set up, configure, and modify 8x8 features and services for new users, workgroups, or teams around the world.

Single point of administration:

Role-based access controls to set permissions for administrators and users easily
Multi-site support to automate site set up from any location quickly
User provisioning interface to create users, assign devices, configure features for users
Flexibility to set up independent and site-based cost centers
Granular access to subsets of the system for better control, compliance and security
Simplified administration for all endpoints