Step 6

Don’t let valuable data go to waste

Enable better internal decision-making and faster customer responsiveness

High-performance businesses lead the way in generating value from advanced analytics and data.Your UCaaS platform must be capable of consolidating data from all your communication tools and presenting it in actionable performance metrics.That is even more important if your platform includes contact center functionality, so you can uncover trends and understand customer sentiment for improved service excellence.

Get actionable business insights using advanced analytics

Collating information from multiple communication tools makes data-driven decisions time-consuming and resource-intensive.

8x8’s single platform offers aggregated analytics across all your cloud communications. Usage trends and valuable insights help you understand how different UCaaS tools are used across the organization and effectively boost adoption to maximize productivity gains. With 8x8, you get accurate, customizable data from all your communication channels in one easy-to-use tool.

Conversation insights and professionalism from the front desk to the back office
Quick and easy-to-deploy speech analytics with ready-to-use reporting
Easily customizable evaluation forms and auto-notification based on scoring thresholds
The ability to focus on different groups and departments
Track adherence to best practices and compliance to in-house or industry-specific processes and integrate with automated workflows
Option to receive ongoing data and feedback on the health of your communications network