Step 7

You deserve a clear and detailed custom deployment

Proactively plan for a successful UCaaS deployment

Every organization is different, and you should expect your UCaaS solution provider to help design your system, plan your roll-out, and embed enhancements.

A deep understanding of your current and future business vision should drive the UCaaS deployment. So take the time to meticulously plan the foundations of a successful roll-out.

Planning, figuring out your goals and drivers and assessing your business needs are the first and most important steps of any new UCaaS deployment.

Award-winning support that goes above and beyond to resolve issues fast

Now, more than ever, effective communications mean effective business. That is true for customer engagement and customer experience (CX) and for your teams' productivity and efficiency.

With this in mind, you need a UCaaS provider committed to ensuring your system's ongoing performance.

That means round-the-clock support to ensure all aspects of your platform—and your business—operate at their full potential.

8x8 specialists constantly monitor our network, making proactive adjustments to ensure consistent voice quality and service availability.

Meanwhile, a global team provides "follow-the-sun" support for high-impact issues.

All of this is backed up by our service level agreements for voice quality, system uptime, and response time.

Your 8x8 always-on support team provide:

24/7/365 customer service from coordinated teams around the world, via phone, chat, or through your client portal
Automatic upgrades to ensure you have the latest version of our technology
A dedicated Client Service Manager
Access to the 8x8 Knowledge Base for the latest product capabilities and best practices
Training courses to help your teams get the best from 8x8 (including administrator/configuration training, advanced topics and troubleshooting, and Tier 1 support processes)

Accelerate and de-risk your project

8x8 believes in providing a relationship built on trust and confidence during the deployment process and beyond.

While deploying, you have complete visibility and metrics to track your deployment progress from project inception through go-live.

The following implementation services get up and running:

Starter

Perfect for the tech-savvy small business
Content-rich documentation, webinars, and instructional videos
Self-guided provisioning for up to 249 users
Two appointments up to two hours of dedicated assistance

Plus Services

Dedicated 8x8 project manager
Flexible time-based packages
Includes design, configuration, test, and deployment support

Managed Services

For implementations with more than 250 lines
Hands-on joint project management by 8x8 and customer
Includes design, configuration, test, and deployment support

Custom Services

Deployment assistance for integrated UCaaS and CCaaS solutions
Dedicated 8x8 project manager and team
Support for regional and global roll-outs
Site surveys including floor plan reviews, telco connectivity assessment, and current phone system information including call flows and dialing patterns
Device installation and activation, including on-site installation and activation of 8x8 or customer-owned devices
On-site go-live support including root-cause analysis and identifying corrective actions for reported issues during the first day of go-live (up to 8 business hours)
Configuration services including gateway configuration, SIP credentials and customer configuration