Cloud communications provide convenient ways to triage patients and minimise face-to-face appointments during the coronavirus pandemic.
Chris Bayliss, 8x8 Public Sector Sales Executive
During the continually evolving situation and guidance on COVID-19, NHS Trusts are doing remarkable work, pooling resources, responding to new problems and coming up with creative solutions to deliver essential public services.
Many NHS Trusts, however, still use traditional contact centre technologies and communications tools that make it hard for customer service teams, clinical or back-office staff to work from home.
At the same time, increased inbound calls have resulted in long wait times and service outages, impacting service delivery and patient response times.
8x8 Cloud communications technology helps strained NHS Trusts to ensure seamless business continuity while offering a blueprint for future business resilience and agility.
This mini-eBook showcases how 8x8 have supported NHS Trusts with cloud communications tools that help deliver remote care, enable information sharing and speeds communications with colleagues during this global crisis.
