Learn about 8x8 Video Interaction and how it is used by companies to redefine the customer support and field service process.
8x8 Video Interaction is:
It’s expensive to send help in person, and it poses health risks in this pandemic.
People don’t like to have to download another app to their phone, and they may encounter issues while downloading
End users are frustrated with buggy video and poor audio quality that wastes time and makes it hard to actually communicate
Customers are hyper-vigilant that their data is not leaked or misused, especially for downloaded apps
Enable your specialists to work with your field service teams remotely to provide expert help when needed. Having instant video interactions along with annotations and location services features equip the specialists to provide detailed guidance even when they aren't in person.
If you aren't in person with a customer, then being there over video is the best alternative. This enables you to fully explain something and guide customers so that you're seeing the same thing. Annotation and chat while on video can provide additional ways to help customers solve their issues.
You'll save minutes of customer support time by not waiting for the customer to download any app. Because the video is based on Jitsi open source video technology that has been hardened by thousands of developers, the video quality is consistently high.
Instead of building a video platform into your workflows, embed 8x8 Video Interaction directly into your environment using iFrames. A reporting API ensures you can integrate these analytics to display call logs alongside your systems of record for customer reporting.
Click the link in the SMS
Enable access to join the call
Connect with an agent
Join with no download required - Join without downloading any app
Take photos - Take photos and share with the agent
Annotation - Mark up the live video, images, and documents to point out specific items
Video call logs and reports - Access call logs and shared images in the portal
Chat - Send chat messages while in the video chat
Remote camera control - Control your customer’s camera
Send GPS location - Obtain the location of your customers’ device
Automatic call distribution - Customers will be connected to available agents
Video and audio recording - Record your video interactions
Integrate into other platforms - Launch a Video Interaction call from a web browser, mobile app, or integrate into your own app
Admin dashboard - View the dashboard to see history
Agent console - Agents have a console accessible over the web
