Deployed in the cloud, it removes the key obstacles associated with implementation of 3rd party communications solutions in conjunction with Microsoft Teams.
CIOs and IT managers no longer need to manage a telecom infrastructure on premise which typically requires infrastructure investments in SBCs and other equipment and networking services along with the retention of specialized resources to implement and manage. Total cost of ownership is significantly cheaper for customers because 8x8 owns and manages all of the infrastructure associated with connecting to the customer’s Microsoft Phone System tenant.
The total cost of ownership using 8x8’s cloud communications service is demonstrably lower compared to more expensive dedicated or shared managed service providers that also offer Direct Routing integrations with Microsoft Teams.
8x8 offers centralized management and administration of an organization’s entire user base, including employees that are Microsoft Teams members. In the case of Microsoft Teams members, administrators can bulk sync Teams with 8x8 users through an integration with Active Directory that simplifies moves, adds and changes and also supports single sign-on capabilities so Teams users are automatically authenticated and logged in to their 8x8 communications account when the log into Teams.
Because this is a Direct Routing integration, no bots need to be downloaded and added to the Microsoft Teams bot framework and no client or browser plugins are required either. Users can benefit from the exact same user experience when making calls, either from the desktop app, the mobile app or the browser app. This eliminates the need for any special retraining of existing Teams users as well as any modification to onboarding programs for new users.
8x8's communications platform spans the globe providing PSTN coverage in 38 countries, calling plans including up to 47 countries and toll free and DID number support in 109 countries worldwide.
8x8 has been recognized as a leader in the enterprise cloud communications space with awards and recognition throughout the industry.
A global unified communications leader with over 50,000 customers worldwide
A single secure cloud communications platform with industry leading QoS and end to end SLA
Complete ownership of the tech stack, built over 20+ years
Over 200 patents awarded since inception
The only Gartner UCaaS Magic Quadrant Leader 8 years in a row
The only Gartner CCaaS Magic Quadrant Challenger 5 years in a row
