PSTN Calling with Microsoft Teams

Staying connected with customers and colleagues

Using Teams for telephony

One of the most overlooked features in Microsoft Teams is its ability to offer Public Switched Telephone Network (PSTN) calling.PSTN calling is a fantastic way for hybrid-working employees and call center staff to stay connected by making, receiving, and managing calls using mobile phones or landlines.Your employees likely already spend a large part of their day in Teams collaborating and getting work done, so adding enterprise voice calling to Teams is a great way to keep things simple and augment what you already have.Using Teams for telephony is becoming more widespread. 70% of organizations use Microsoft Teams Direct Routing for PSTN Connectivity, according to Metrigy Research.At the same time, Frost & Sullivan revealed that 28% used Direct Routing as a Service from a Cloud PBX/UCaaS provider because of more economical calling plans and contracted calling rates.Organizations realize several benefits by integrating their cloud phone system or cloud contact center with Teams, including:

Streamlined communications and collaboration in your Teams app

PSTN calling using a laptop, desktop computer, phone, or tablet with a Teams-compatible headset or desk phone

Support for distributed working environments, including remote team members and home-based contact center agents

Flexibility to assign voice services and feature sets by users or workgroups

Centralize business messaging like fax, SMS, or MMS in Teams