Accept no compromise on service uptime, user experience, and security
It’s clear from the previous table that Direct Routing as a Service offers greater flexibility than Operator Connect or Microsoft Calling Plans, making it the better choice for organizations with more complex requirements.
Let's face it: today, with so many cloud communications providers offering Direct Routing as a Service, IT buyers’ are spoiled for choice, so a crowded field requires much weeding out to reveal the best option for your organization.
Naturally, you want a robust and optimized solution for all your Teams users across your organization – including your knowledge workers, first-line employees, executives, and contact center agents.
Use the questions below to get a better understanding of the solution your vendor is offering and whether they are the right partner for your organization:
Direct Routing Service
What type of direct routing service do you offer?
Do you manage the service, or do I need to assign IT staff to administer the service?
Will I need to purchase and maintain any premise-based SBCs or other hardware?
Calling Plans
Pricing
User management
User experience
International support
Service Level Agreement (SLA)
Contact Center for Microsoft Teams
Security accreditations
