The UK mid-market – around 46,000 firms of 50 to 499 employees – grew quicker than any other business segment and created more jobs than larger and smaller businesses combined in the last five years.
Despite the uncertain UK economy, these businesses play a pivotal role in employment and innovation. At 8x8, we believe that UK mid-market businesses have the talent, ideas and entrepreneurial spirit to not only weather these challenges but to thrive and succeed through technology.
This eBook showcases examples of how we’ve helped mid-sized businesses to engage customers, reduce costs and enable new modes of growth through radical customer experience initiatives.
Read on
Exceptional customer service is the lifeblood of any business and providing an engaging customer experience that delights customers ensure both repeat custom and new business.
So adding new customer communication channel is good business sense. It allows you to embrace a new section of customers, or deflect from other channels. For mid-sized businesses, customers themselves may be vocal about the need for new interaction channels.
Regardless of which customer communication channels you offer your customers, keeping up with their expectations means equipping your staff with tools and insights to support your customers better. Giving your employees the right tools to do their job increases satisfaction and customer engagement, an outcome that both you and your customers will notice.
Businesses are slashing the costs of managing separate PBX communications systems as they embrace Unified Communication as a Services (UCaaS) solutions.
The savings holds enormous appeal to mid-sized businesses that might run multiple PBXs for different locations. It could use these funds to reinvest in marketing or technology or pass the savings along to customers.
There was a time where on-premises communications systems were over-priced. Those days are gone. Cloud-based communications open a whole new world for mid-sized companies to stay competitive in the market, and for these businesses, that’s a very good thing.
Modern customer expectations are always evolving, so optimising the customer experience is tricky.
Selecting a contact centre platform that’s built to accommodate those changes gives your business an edge over your competition. A modern, adaptable customer experience platform transforms the customer journey and ensures a consistent experience along every step.
As the world’s first communications cloud, 8x8 eliminates information silos and seamlessly integrates vital, real-time intelligence across all clouds, applications and devices, providing a connected, compelling customer experience ecosystem.
