In addition to the underlying communications platform, 8x8 also provides some value-added capabilities that significantly differentiate the service from what other Bring Your Own (BYO) telco and managed service providers offer.
Native integrations with 35 different business applications allowing for call screen synchronisation and logging of call information, including links to the call recordings.
Native contact centre integration with a full complement of contact centre applications including IVR, inbound and outbound contact centre, workforce optimisation, and call screen synchronisation.
Full insight into call details, performance metrics and activity history as well as call recordings and speech analytics across the entire enterprise."
One comprehensive communications solution that works seamlessly with Microsoft Teams.
