In addition to the underlying communications platform, 8x8 also provides value-added capabilities that significantly differentiate the service from what other BYO (Bring Your Own) telco and managed service providers offer.
Native integrations with 35 different business applications, allowing for call screen synchronization and logging of call information, including links to call recordings.
8x8 Contact Center is Microsoft Solution Certified and provides a full suite of omni-channel contact center functionality, integrated with Teams, to simplify customer engagement workflows and ignite collaboration across your organization.
With 8x8 Contact Center for Microsoft Teams, managers and supervisors can stay ahead of changing customer expectations with complete voice and digital channel support, intelligent routing, and proactive self-service options – everything needed to resolve problems quickly and create exceptional customer experiences.
Comprehensive analytics, with full insight into calling quality and performance metrics and activity history as well as any call recordings and speech analytics across the entire organization.
One comprehensive communications solution that works seamlessly with Microsoft Teams.
