Deliver engaging voice experiences

Use voice solutions for human interactions

Voice remains a critical and dominant communication channel - 40% of customers actually prefer speaking to a real person on the phone, and when it comes to more complex issues like complaints or disputes, 80% of consumers find it extremely important to get in touch with a live service agent over a voice call. Needless to say, voice solutions are still considered crucial to nurture customer relationships.

But there’s more!

Secure voice communications can also help to protect your customers from security risks by keeping personal information private, so you can have conversations with customers all over the world with a peace of mind.

Scale your customer engagement with voice

Reduced costs

App-to-app calls over VoIP do not incur hefty call roaming fees, and the reduced need for hardware results in much lower operating and maintenance costs.

Better reporting and analytics

Access call logs and reports for better insight into your customer journeys through 8x8 Connect - a multi-channel communication platform.

Better-quality calls

Have consistently exceptional call quality with 8x8’s proven technology and robust private VoIP network.

Reduced fraud risk

Prevent users from engaging in private communication outside your platform, ensuring customers do not need to share personal numbers.

Increased security

Get an added layer of privacy and protection by using dynamic display names to protect your users’ personal information.

Better customer engagement

Voice messaging offers quick and effective resolution of customer complaints, and improves the delivery rates of one-time passwords, notifications and marketing messages.