App-to-App Calling API

How app-to-app calling works

App-to-app calling enables your users to connect with each other in real-time, in your app itself using VoIP technology. Protect their personal numbers while reducing the risk of off-platform conversations.

Rather than fiddling with multiple tools, developers can use a single solution to enable voice calls on their web or mobile applications.

The 8x8 Voice SDK includes an in-app voice service: 8x8 App-to-App Calling. The 8x8 Voice SDK is an installable software package consisting of everything from tools, libraries, and relevant documentation to code samples, processes, and guides for easy implementation.

The 8x8 App-to-App Calling Voice SDK also generates Dynamic Display Names that protect your users’ personal information, allowing them to communicate safely with other app users while allowing you to comply with personal data protection laws.

More on integrating using 8x8 Voice SDK

Online marketplaces: How to enhance the customer experience

A leading online marketplace wants to develop an omnichannel solution that would make communication more convenient for both their merchants and end consumers. They can implement 8x8’s App-to-App Calling onto their platform so that users could quickly and easily clarify transactions, resolve disputes, and receive customer service support without having to leave the app.

Requirements

Easy-to-use in-app calling that enhances the customer experience
Reliable, high-quality connections for clear audio
Private and secure voice calling with the option to record calls for quality management purposes

Reasons for choosing 8x8

Useful Insights. Unlike some APIs, the 8x8 Call Masking API provides aggregated session-based insights, making it easy to measure call metrics, track successful events, and help their support team troubleshoot issues. Other vendors reviewed only provided call leg metrics, which would require time-consuming manual mapping in order to be useful and actionable.
Flexible Integration. It was easy to deploy the APIs, either as a standalone solution, alongside the 8x8 Voice SDK to enable app to app calling, or with a 3rd party Voice API.
Unrivaled Availability. 8x8 is the only Voice API leveraging the platform and carrier relationships of a 9-time Gartner MQ Leader for UCaaS, globally.

Reasons for choosing 8x8

Better security. Strict platform security standards and multiple certifications for privacy and compliance.
Higher quality & reliability. 8x8 App-to-App Calling delivers reliable connections and exceptional call quality using our proven 8x8 technology and a private VoIP network.
Useful insights. AI-enhanced speech-based collaboration and analytics for improved customer service insights

Find out more about 8x8 App-to-App Calling