There are several questions when considering moving communications to the cloud. Build confidence in your technology and partner choice with an 8x8 PoC.
Communications are at the core of every business so any project that could disrupt this vital function must mitigate the risk. The ability to conduct a proof of concept (PoC) evaluation is one way of reducing and even removing risk by providing clarity and confidence in the product and partnership. Yet, not all PoCs are created equal. 8x8's Center of Excellence is dedicated to building confidence in your decision. This team of R&D, operations, quality assurance and subject matter experts use a proven and tailored evaluation methodology that thoroughly tests the technology and establishes the partnership.
Each member of the team brings decades of experience that includes in-depth knowledge of 8x8’s products and the communications industry.
Our customer experience expert conducts a site survey to understand how communications fit into your workflows. During this process, we learn the details of your business and develop recommendations based on industry trends, best practices and how 8x8 solutions can best support your company's business goals.
Our deployment engineer is with you every step of the way. They work with you to gather detailed technical requirements, design and configure both 8x8 and 3rd-party CRM applications, troubleshoot issues and educate administrators and end users during the PoC.
This team member is a developer who guides you through any necessary customization such as using 8x8 APIs with third-party applications.
The CoE project manager’s goal is to ensure your satisfaction throughout the entire PoC process. They align all PoC project resources and participants by coordinating important status meetings, communicating usage metrics, sharing all project-specific details and being the first point of escalation for issue resolution.
The 8x8 Center of Excellence team and proof of concept process is another way 8x8 gives you confidence that you’ve selected the right communications solution and partner.
“We may never have signed on with 8x8 without the PoC and the Center of Excellence. Those two factors were proof of your commitment to our success.” Nate Tomlinson, Director of Customer Experience, Vacasa
It starts by learning your business and designing a tailored communications solution.
This step is where the solution is designed and deployed based on your business requirements and daily operations.
The PoC results demonstrate the solution viability and adaptability for your business.
To speak with an 8x8 specialist and learn more about the Center of Excellence and proof of concept process:
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