No matter your need, CPaaS is the best way to deliver effective communications

Surveys & Feedback – A better way to listen to the customer

The power of surveys is no secret, so why not harness it? As far back as 2002, a landmark study found that surveyed customers were three times more likely to open an account with the service provider.

With survey implementation and feedback collection capable across SMS, WhatsApp, Viber, voice messaging, and video, CPaaS provides both a comprehensive and timely solution.

Quick rating surveys: Using SMS, rating surveys can easily be conducted of both the customer and business.
Interactive feedback forms: When more detailed feedback is required, WhatsApp and Viber can be used to circulate interactive or rich media feedback forms.
Automated survey calls: Voice messaging is an efficient solution for requesting feedback from elderly or visually impaired customers. Send surveys using text-to-speech (TTS) for greater accessibility.
Live video feedback: Enable live video feedback sessions, allowing customers to provide input face-to-face.

Appointment Scheduling & Reminders – reducing ‘no shows’

No-shows hurt businesses, so how can they be reduced? Cancellation fees appear to be becoming more common, but there is a more customer-friendly way of tackling this money drain.

Using omnichannel communications to facilitate scheduling/appointment setting and send reminders increases the odds that your customer will remember their commitment and turn up.

CPaaS is used to provide:

SMS confirmations: Automated appointment confirmations and reminders via SMS reduce the number of no-shows.
Interactive scheduling: WhatsApp can be used for interactive appointment scheduling, allowing services to cater to their customers’ availability and offering convenience.

Improving Debt Collection

Timely communication and interaction are key to debt collection. Visibility and engagement can be increased by multiplying the channels used for communication and by offering repayment options.

Increased reach: More debtors can be contacted and engaged thanks to the omnichannel approach and automation provided by CPaaS solutions.
Automated calls: Debtors can be contacted via automated voice calls using text-to-speech and natural language processing. The result? Less manual work required and a reduction of overhead costs for the business.
Escalation to live agents: After interacting with debtors, bots can send out payment options and offer the option to connect with a live agent if necessary. This gives an immediate opportunity to action or discuss repayment.

Delivering Critical Emergency Alerts

Avoiding confusion, achieving customer cooperation, preventing injuries, and possibly even saving lives - the stakes couldn’t be much higher when it comes to emergency alerts. CPaaS is effective when communication really counts. Optimize emergency alerts for events such as IT outages, weather updates, natural disasters, and facility closures.

Mass notifications: Automated emergency alerts ensure uninterrupted business continuity and improve operational efficiency.
Quick templates: Save time with ready-made message frameworks for various emergency cases.
Recipient targeting: Tailor alerts according to critical attributes including location and department.
Reporting: Gain insights with detailed reporting on events such as opens and confirmations.