Most companies’ technology environments are extremely complex. They contain sales, marketing, operations, and customer support systems, programs, and applications that, while critical to the ongoing operation of the business, are not integrated to allow for the delivery of the personalized experiences customers have come to expect.
8x8’s CPaaS solution, through Communication APIs, provides a safe, scalable, low-code way to both effectively communicate with your customers, and eliminate data silos.
Our omnichannel communications capability allows you to reach customers when, where, and how they prefer, and our integration with customer support and CRM systems ensures that customer insight and data is captured across your organization in connected systems. Providing full customer visibility to your marketing, sales, operations, and customer support teams allows you to deliver an exceptional end-to-end digital customer experience.
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