Get the best of both worlds—global expertise with local support. 8x8’s strong presence in Southeast Asia, bolstered by international resources, offers you everything you need to succeed in your business goals.
Data centres in Asia, Indonesia, and Europe means minimal data latency. There is even a dedicated centre for Indonesian BFSI customers for data residency compliance.
8x8’s strong network of over 160 direct mobile network operators across 190 countries means reliable, direct, and local connection in every APAC country, complete with fallbacks for each destination.
Head offices out of Southeast Asia means you enjoy localised, in-country support. Not only that, get true expertise on regional regulations and best practices for your core market.
Recommend Group is a home services social recommendation platform, offering homeowners and customers a space to search, review, and recommend service professionals.
Challenge
Email was not effective in delivering time-sensitive updates
Looking for a cloud communications partner that could provide local support, within the same time zone
Results
Tripled their SMS click-through rates
WhatsApp humanized their communication touchpoints, improving their customer engagement
8x8 Converse could set up customer service workflows without needing an additional platform
See customer story
