According to Zendesk, 64% of customers have started using a new customer service channel in 2020. The million-dollar question is, with so many channels available, which should you be using?
Increase account security with one-time passwords (OTPs) sent over SMS
Reach customers without internet access on the channel most widely used in Asia
Ask for customer feedback and drive online reviews with two-way SMS texting and SMS Surveys
Consider this: with SMS, you can deliver marketing messages more effectively with a 98% open rate.
Read more about how you can increase customer satisfaction with SMS
Enable in-app calling for users to connect without leaving your platform
Protect your customers’ privacy with call masking, which hides personal contact details
Deliver real-time customer support for improved customer satisfaction
Consider this: Microsoft-IDC found that security (88%), privacy (87%) and reliability (84%) are the top three most important elements for building trust in APAC customers
Read more about how to use app-to-app calling for your business
Offer personalized recommendations and exclusive products or services over chat
Build two-way conversations to capture customer feedback and reviews
Send rich content such as images, videos, files, geotags, and more
Consider this: APAC consumers use as many as 5 different Messaging Apps every month, and spend more than 2 hours daily on messaging apps (Google)
Read more about how you can communicate effortlessly throughout all stages of the buyer journey
Close high-value sales with face-to-face consultations and onboarding
Launch webinars or video events on your platform for increased engagement
Deliver human-centric customer support for faster resolutions
Consider this: 79% of companies agree that video improves customer experience (Frost & Sullivan)
Read more about how to easily implement video servicing as part of your website or app
