Assessing Current Communication Systems

Which of the following best describes your organisation’s current communication system?

59% of higher education professionals indicated their current communications systems are still a mix of different applications. Which of the following best describes your current communications applications compared to the pre-pandemic (i.e., COVID-19) period?

59% of higher education organisations have more communication applications today than they had before the pandemic. How satisfied are you with the following capabilities of your current communication system when it comes to their impact on improving student's experiences? Top 2

For the most part, higher education professionals are satisfied with the capabilities of the current communications system. But... The current communications applications and system make it easy for me to provide an excellent experience:

...only 50% indicate the current communication system makes it easy to provide an excellent experience...The current communications applications and system decreases wait times:

...and only 29% indicate the current communication system decreases wait times. How important are each of the following capabilities of your current communication system to your ability to deliver a good student experience? (Top 2: somewhat important and extremely important)

Email, video meetings and virtual classrooms are considered the most important communication channels for providing a good student experience. Email and Chat apps (WhatsApp) are the communication channels most used by higher education professionals.SMS (59%) and business phone (59%) are being used daily at about the same frequency. How frequently do you use the following parts of your communication system?