Requirements to Modernise Communications

How important are each of the following capabilities of your current communication system to your ability to deliver a good student experience? (Top 2: Very Important and Extremely Important)

Email, video meetings and virtual classrooms are considered most important for delivering a good student experience. Higher education professionals indicated that overall, email is the preferred communication channel for students. But... Based on your experience, what are the preferred communication channels most students would prefer to use when interacting with your organisation? (pick 2)

...to evolve current communication systems, higher education professionals want to enable organisation-wide collaboration with an inclusive communications platform that is easy to implement. If you could update the current communications system in a way that would improve your ability to enhance the student experience, how would you rate the importance of each of the following attributes? (Top 2: Very Important and Extremely Important)