Implement a seamless omnichannel customer communications strategy with 8x8

With 8x8 Messaging API, you can implement a seamless omnichannel customer communications strategy across up to 6 channels

SMS

Reach customers anywhere, anytime with notifications, passwords, reminders, and more.

SMS has a 98% open rate and doesn’t rely on a recipient’s internet connection. Plus, use additional features such as Two-Way SMS, and Custom Sender ID to enhance your messaging.

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Customers love the authentic, two-way conversations offered by the world’s most popular app. In geographical regions where SMS presents cost barriers, WhatsApp is an excellent option for instant customer communications.

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Viber

Another messaging app favorite, used by over a billion people in 190 countries. Viber for Business opens doorways to real customer conversations and sends richer content via a platform that is already used daily.

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Zalo

Favored for its reliable notifications, Zalo has now evolved into a super app that brings together social networking, lifestyle services, and payment solutions under one brand. Businesses operating in regions such as Southeast Asia can boost their reach by leveraging this dynamic platform.

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LINE

With a huge presence across Asia, LINE engenders great user loyalty with its fun theming and range of features; from news to payments and games. Don’t miss the opportunity to reach LINE users with channels such as LINE Official Notification (LON), a secure method for sending personalized business notifications.

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Voice

Voice messaging reaches your end users regardless of language differences, disabilities, or literacy levels. Using text-to-speech technology to deliver text notifications as voice calls allows businesses to ensure that passwords, notifications, and alerts can be received by everyone.

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Scale your omnichannel messaging with 8x8 Connect

While omnichannel engagement has opened up new avenues for better customer experiences, businesses struggle to maintain consistent branding and communication quality across multiple channels.

8x8 Connect, a no-code campaign management platform, enables scalable, contextualised conversations across multiple channels:

Single-platform campaign management for SMS, voice and messaging apps
Template answers, automated responses and pre-scheduled bulk messages to simplify workflows
Cross-channel analytics and real-time reports
Automation Builder to easily automate custom workflows

Find out more about 8x8 Connect

Upgrade your omnichannel support with 8x8 Converse

Managing multiple communication channels requires a unified platform to streamline customer interactions and improve service quality.

8x8 Converse, a no-code, all-in-one platform, enables two-way interactions across multiple channels in a single interface:

Access to full chat history and customer information
Easy agent and support ticket management
Rich data to optimise customer interactions
Clear view of channels used and conversation statuses

Find out more about 8x8 Converse

Do more with plug-and-play connectors

In addition to using our 8x8 Messaging API, you can easily integrate more channels into your existing CRM, ticketing, and support systems to streamline workflows.

Find out more about our integrations