Requirements to Modernise Communications

How important are each of the following capabilities of your current communication system to your ability to deliver a good citizen experience? (Top 2: Very Important and Extremely Important)

Email and business phone considered most important for delivering a good citizen experience. Government professionals indicated that overall, email is the preferred communication channel for citizens. But... Based on your experience, what are the preferred communication channels most citizens would prefer to use when interacting with your organisation? (pick 2)

...to evolve current communication systems, Government professionals want to enable organisation-wide collaboration with an inclusive communications platform that is easy to implement. If you could update the current communications system in a way that would improve your ability to enhance the citizen experience, how would you rate the importance of each of the following attributes? (Top 2: Very Important and Extremely Important)