Requirements to Modernise Communications

How important are each of the following capabilities of your current communication system to your ability to deliver a good patient experience? (Top 2: Very Important and Extremely Important)

Email and business phone considered most important for delivering a good patient experience. Healthcare professionals indicated that overall, the phone is the preferred communication channel for patients. But... Based on your experience, what are the preferred communication channels most patients would prefer to use when interacting with your organisation? (pick 2)

...to evolve current communication systems, Healthcare professionals want to enable organisation-wide collaboration with an inclusive communications platform that is easy to implement. If you could update the current communications system in a way that would improve your ability to enhance the patient experience, how would you rate the importance of each of the following attributes? (Top 2: Very Important and Extremely Important)