In the B2B world, sales representatives will travel thousands of miles to ‘press flesh’. The trust-building effectiveness of face-to-face communication is no less powerful in B2C, but it hasn’t been used to its potential until now.
8x8's one-click video conferencing solution provides a no download, one-click way for customer service representatives or technical experts to provide immediate face-to-face support to customers for complex use cases. Instant video interaction is perfect for:
Monitoring of patients and eliminating the need for clinic visits for healthcare providers
Guiding customers through downloads, updates, and installations for tech support teams
Viewing real-time damages and incidents for claims adjusters and insurance professionals
Providing product and styling advice for retailers
In addition to improving overall customer satisfaction, the use of real-time video interaction saves you time and money through reducing the need for in-person visits, faster issue resolution, and higher customer conversion and retention rates.
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