8x8 IVR is a global solution with dedicated local entities enabled through virtual numbers and allows for text-to-speech capability in more than twenty local languages. It supports user input capture and multi-level IVR trees and provides the ability to play text-to-speech messages and to initiate and end calls.
Importantly, auditing can be facilitated through call recording, billing is transparent (on a per-successful-call basis), and customer IVR usage and journeys can be monitored for insight through the 8x8 IVR’s reporting capabilities.
Lastly, 8x8 IVR is based on an open API, so minimal coding is required for rapid solution deployment.
