The Covid-19 pandemic disrupted operations and logistics to such an extent that frequent mass communication to suppliers and customers was required. Natural disasters, work stoppages, conflicts, and other geopolitical events can create situations where communication with your teams, partners, and customers is critical.
8x8 Communication APIs enable the omnichannel delivery of real-time updates such as:
Communicating route diversions via SMS or messaging channels to logistics managers
Sending bulk WhatsApp updates to all of your customers to set expectations about the time required for order fulfilment and expected shipping delays
Automating voice messaging to downstream suppliers and stakeholders to notify them of upstream disruptions
A proactive approach to your communication strategy ensures that information is communicated broadly to all stakeholders, and ongoing status updates will build understanding among your customer bases.
