As a goods or services provider, whether an eCommerce site, transportation services company, repair workshop, or almost any other business, you set a delivery expectation with your customer at the time of sale. The foundational information used to set that expectation is grounded in your experience and based on timely operational execution.
But suppliers use different ERP systems and communicate issues via their preferred channels, and logistics providers aren’t always well connected with the next delivery services company in the chain. The critical information you need to explain a delivery delay or service interruption may exist – but be siloed in the system of a goods or services provider.
Omnichannel messaging tools from 8x8 allow your suppliers to communicate with you, and you to your customers, through multiple channels including SMS, WhatsApp, Viber, Zalo, LINE and voice. This allows you to eliminate information bottlenecks and provide up-to-date status information to all parties involved.
