Increasingly, businesses that provide a service or goods delivery that is pre-scheduled are imposing fees for cancellations or ‘no-shows’ by customers. Both the real and opportunity costs of those cancellations can be significant for your business. But so can the imposition of fees which, rightly or wrongly, can cause resentment among customers and eliminate the possibility of future revenue.
Penalization is one way to limit or prevent cancellations and ‘no shows’ - prevention is a better way.
8x8 Communication APIs provide the comprehensive tools you need to enhance operational efficiency and limit the negative impact of missed appointments. Automate timely, personalized alerts and notifications with:
SMS: For appointment confirmations and reminders
Messaging apps: Facilitation of interactive appointment scheduling and sending of multimedia information and appointment details
Voice Messaging: To deliver automated reminders and rescheduling options with IVR feedback
Jitsi-as-a-Service (JaaS): For scheduling video consultations and appointments online, directly in your mobile or web application.
