There’s nothing more frustrating for a customer, or damaging to your relationship or brand, than conflicting or inconsistent information coming from different departments or areas within your company. When it comes to the delivery of your product or service, customers expect logistical efficiency which means clear, consistent information, delivered via the channel of their choosing.
Fulfilling that customer expectation requires a focus on your operations communication strategy and processes. A single source of truth creates a cohesive voice and ensures that everyone is speaking the same language. 8x8 Communication APIs is the perfect tool for aligning internal operations through:
Internal comms via messaging apps and/or SMS
Cross-departmental virtual meetings using Jitsi-as-a-Service
Resolving of issues remotely through Video Interaction
Automated cross-organization voice alerts and updates to improve consistency in external messaging
Consistency and alignment of information across your entire organization – from order processing, to logistics, to customer support – will prevent inaccurate information from being communicated to your end customers.
