The Challenges

Technology has fundamentally changed how people shop and is driving significant transformation across the retail industry.

Staying ahead in times of changeRetail suffers from a higher than average staff turnover, increasing reliance on technology to deliver the high standard of service customers demand.Delivering a total experience is about intertwining intersections for multiple audiences^2, including;-

Mobile check out, where staff on the shop floor can use the same system as, or integrate with, e-tailing platforms to deliver centralised reporting.

Access to deeper customer information to provide a better, personalised, service through in-store and online engagement.

Ability to push personalised messages and promotions/offers.

Secure payment processing and protection of customer data.

IT InvestmentIncluded in the top three segments where retailers expect to increase IT spend² are:- Software - 10.77% CAGR
Telecoms - 4.6% CAGRMany retailers are widely spread with multiple branches, serviced by individual analogue, ISDN and broadband services.

47%of CIOs² report that they will be spending the largest amount of new or additional funding on Digital Business Transformation Initiatives in 2022.92% of companies do not have a single view of the customer, instead having many touchpoints and siloed data, according to a report by Experian¹90% of shoppers are committed to making more environmentally friendly, sustainable or ethical purchases a long-term commitment¹77%77% of employees said they couldn’t do their jobs without the UX and CX technologies deployed over the past 24 months²Source 1 BRC 2 Gartner