Why 8x8

8x8 help retailers and wholesalers connect employees and customers across multiple channels and locations to create a single customer communications experience

UK retailers are faced with the challenge of maintaining single visibility of customers’ in-store and eCommerce behaviour and journeys.

The 8x8 Experience Communications Platform^TM provides the only integrated cloud platform for contact centre, voice, video, chat, and APIs, empowering employees and enabling them to collaborate and access relevant information when needed to improve the shopper experience.Retailers win with 8x8 XCaaS

Improve clienteling with agile company-wide collaboration, a unified directory and tailored user experiences for in-store, logistics, office workers and contact centre staff.

Connect digital and in-store experiences and turn insights into operational actions in minutes with open APIs to integrate popular productivity tools and speed up workflows.

Increase customer loyalty and employee satisfaction through a single admin console, centralising the provisioning, managing and monitoring of all client and employee communications.

Gain deeper customer information with cross-platform AI and insights for unified journey analytics.

Deliver lifetime value with 8x8's proven industry experience in the supply of reliable and secure communications to the retail sector.

SummaryBuilt on a robust, secure, high-availability architecture, The 8x8 Experience Communications Platform^TMprovides one directory showing real-time presence for all roles to power company-wide collaboration. The single integration framework ensures easy connection to data sources, empowering the workforce with modern communication experiences and real-time insights, to drive innovation leading to increased productivity and delighted customers.