Experience Communications as a Service - bringing employee and customer experience together.
Introducing XCaaS.
As the number of communication channels grows and hybrid workplaces become the norm, it’s imperative that both employee and customer experiences become or remain as efficient and effortless as possible. That’s why 8x8 has introduced Experience Communications as a Service (or XCaaS) — a cloud communications deployment model that erases the boundary between Unified Communications as a Service and Contact Centre as a Service. 8x8’s XCaaS offering uniquely delivers both of these on a single platform which includes fully integrated, cloud-native contact centre, voice, team chat, meetings and Communications Platform as a Service (CPaaS) capabilities.
The benefits of this type of integrated solution can be incredible, with organisations reporting up to a nearly 100% increase in revenue, according to Metrigy research. We encourage you to check out this infographic, as well as what other industry analysts are saying about XCaaS here.
If you have just contact centre or unified communications from 8x8 currently, we’d love to show you the power of bringing both of these together.
