Our latest feature releases and new global capabilities.
8x8 Work Updates.
8x8 Work updates support usability and optimise sharing with updates to make it easier to share voicemails, transfer calls and respond to messages. We’ve also made the Work app more accessible to users with colourblindness with new icons for presence. To support more consistent voice quality, the work app now allows users to view the call quality status of their connections as well as the other party during calls.
8x8 Meet Updates.
8x8 Meet now supports 500 active meeting participants to help bring large teams together.
We are also introducing the following enhancements and changes in 8x8 Meet:
8x8 Contact Centre.
You may know 8x8 offers solutions such as speech and text analytics, quality management, and contact centre analytics, But, did you know that we also partner with Verint for world-class workforce management solutions for businesses realising they need to upgrade from spreadsheets to enterprise novices. Adherence is an important component and a topic tackled in this webinar.
Keep an eye out for the Contact Centre 9.13 release! Over the coming weeks, Contact Centre customers will have access to our latest release which includes some new enhancements to help improve visibility and customisation possibilities in the contact centre. New functionality includes:
