The natural choice

Microsoft Teams

In this book we will look at how manufacturers can maximise their investment and get more from Microsoft Teams.

Contents

What is the future for Teams

8 Teams telephony trends

Microsoft Teams and 8x8

What is the future for Teams?For many manufacturers adopting Microsoft Teams was a natural choice. This provided the essential collaboration tools required to keep staff connected and was easy to add to the desktop suite they were already comfortable with.Move forward to when remote and hybrid working are normal, continued disruptions to supply chains and fast-changing geo-political situations are driving decisions. The result is an increased demand for digital technologies that can manage short-term challenges, improve decision-making abilities and facilitate collaboration with customers, suppliers and partners.In addition, manufacturers are looking to replace costly on-premise systems to benefit from the efficiencies of the cloud. This includes ageing on-premise telephony solutions.Standardisation and cost reduction will drive IT efficiency, which makes a cloud-based communications solution which brings all communication channels into a single company-wide platform with tailored user experiences, integration into business workflows to automate routine tasks, centralised administration and reporting the natural choice.

What does this mean for Teams:-

More than half of organisations have now standardised on Microsoft Teams and that number is expected to continue to increase.

Manufacturers are looking to maximise their existing investment. Teams cannot replace ageing on-premise systems and lacks some of the telephony and contact centre features businesses need.

Organisations will continue to invest heavily in cloud communications tools and much of this will come from businesses combing Microsoft Teams with direct routing services.

The result Combining Microsoft Teams with direct routing services from another cloud communication supplier allows companies to use the Microsoft productivity tools they love and get the business phone services they need, without compromise.