The importance of productivity and automation doesn't stop at the shop floor.
Every communication interaction is part of the overall manufacturing and delivery process.
Manufacturers are looking to replace legacy on-premise telephone systems to embrace the collaborative communication tools they need.
Manufacturers need to maximise the investment in technology that they have made to increase profitability and efficiency.
The 8x8 XCaaS solution brings all your communications into a single platform with tailored user experiences and open APIs for integration into your favourite applications, workflows and Microsoft Teams.
Research from Metrigy has shown organisations that use a single platform for calls, chat, meetings and contact centre demonstrate a 56% reduction in TCO.
Increasingly, manufacturers are replacing on-premise telephone systems with cloud-communication solutions that bring all communication channels together onto a single platform to simplify administration and deliver valuable insights into customer and employee interactions.
8x8
8x8 makes it easy to bring employees and customers together on a single platform that delivers customer experience excellence in a way that is just not possible with a Teams-only solution. Your agents have access to a complete contact centre solution, fully integrated with Microsoft Teams, which extends presence and access to subject matter experts outside the contact centre.
Find out how you can maximise your investment and achieve more with 8x8 and Microsoft Teams.
