2021 output growth is expected to hit 7.8% (MakeUK). Although, growth is not being evenly experienced across the 24 subsectors, it’s a welcomed change from 2020.
But, UK manufacturers are in a productivity slump. Productivity-adjusted labor costs are now higher than those of any other major manufacturing nation. (McKinsey)
Infusing speed and agility into your company DNA requires dissolving distinctions between back office, middle office and front office. As manufacturing companies retool their operations and digitally transform, a fresh approach to communications is needed to power:
Company-wide collaboration
Increased productivity through unified administration
An information ecosystem
A true 360 degree view of customer interactions
Platform-level reliability
How do you enable cross-company collaboration today?
Responsibility for customer experience is now organisation-wide. But, each role requires different communication capabilities to support their respective workflows. Typically, back office knowledge workers can be supported with general UCaaS capabilities - they need to make and take calls, chat/ instant message or collaborate with internal audiences, suppliers and vendors using video meetings.
But, what about functions such as the internal IT help desks? These teams benefit from contact centre capabilities, for example advanced call handling and routing, insight into activity levels to manage scheduling or even the ability to provide real time training and coaching.
Additionally, you may have multiple locations that span multiple countries. Are you providing the same communication capabilities and experience across locations?
The silos between front office, middle office, back-office and locations need to be removed to enable company-wide collaboration and organisational agility.
Whether communication is highly managed and analysed, as it often is for support organisations, or mobile and ad-hoc as it may be for your engineering team, or even somewhere in between, which is often the case with internal service organisations like your IT Help Desk, everyone will be on one platform enabling them to connect, collaborate and create with speed and agility.
8x8 provides:
One enterprise directory with shared real-time presence and collaboration
Tailored experiences for all roles
Handoffs with context
Robust informal queues
Do you have multiple locations? How long does it take to provision a new user? A new location? Are you able to quickly flex communications as a way to adapt to dynamic business conditions? How many communication applications does your company have across business phone, instant messaging, chat apps, video meetings and contact centre? How much does your company spend just maintaining all of these apps?
Unified administration can’t be done through a combination of best-of-breed solutions. 8x8 provides a single source for license management, mix and match user types, provisioning, configuration, and a single pane of glass for system monitoring that saves valuable administrator time. However, when multiple platforms are in use, an admin needs to configure and provision each user in each system, leading to errors, such as misconfigurations. XCaaS streamlines this process through a single task.
Red = full PSTN replacement available
Today, having tight integration between communications and business apps is critical to enhancing productivity. 8x8's dynamic integration framework enables integrations for both UC and CC applications, providing customisation of behaviors with support for globally distributed API endpoints to enhance performance and reliability. The shared integrations allow you to have just one integration with your core applications whether that is CRM, collaboration endpoints like Microsoft Teams, or integration with core ERP systems.
8x8 provides a single cloud platform with advanced telephony and contact centre capabilities for Microsoft Teams users, including third-party CRM integrations and speech analytics.
The ability to analyse data from communication interactions across the entire organisation ensures metrics, analysis and insights are decision support quality. That comprehensive data set also enables AI-powered capabilities to provide more accurate, relevant recommendations and outputs.
Backed by the industry's first and only single, platform-wide, financially-backed 99.999% SLA across contact centre and business communications, the 8x8 eXperience Communications PlatformTM guarantees the reliability your company needs to keep connecting, collaborating and creating products and services.
From lobby areas to knowledge workers, managers and the complex needs of technical support agents, empower your teams with the communication tools they need, within a single user experience across voice, chat, video meetings and contact centre, for optimal productivity, enhancing customer loyalty with the speed and agility needed to thrive in today's manufacturing industry.
Contact your sales representative to learn more about how the 8x8 eXperience Communications PlatformTM can increase your company's speed and agility with a consistent set of communication and collaboration capabilities that are easy to deploy and administer, across a global footprint, at a lower total cost of ownership.
