Omni Shield: shining a spotlight on common AIT blind spots

Why do some businesses fall prey?

Limited awareness of AIT and SMS traffic pumping is the main reason why businesses tend to fall prey to fraud. Most malicious actors also often target countries where customers do not operate in.

Research from 8x8 additionally found that amongst customers that have been targeted, 70% of them did not have a system for tracking their messaging/OTP conversions. This lack of insight resulted in them being unable to flag abnormal trends in time to act.

70% of customers encountering fraud did not track their conversion rate

Early detection and prevention of AIT with 8x8 Omni Shield

8x8 Omni Shield puts power back into the hands of businesses to protect themselves against SMS traffic pumping fraud. Not only can Omni Shield detect huge and abnormal spikes in messaging volumes, it is also capable of picking up slow, steady frauds through a combination of traffic detection and phone number intelligence.

Make defence a seamless part of your SMS workflow

Future-proof your business against current and future threats by integrating fraud detection directly into your messaging workflow. 8x8 Omni Shield automatically detects and alerts suspicious behaviour so that you can take timely action as necessary.

Key features

Comprehensive metrics: Gain real-time insights into
traffic patterns, including total volume, conversion
rates, country and operator ratios, blocked messages,
and more. Detect unusual patterns early and stay
ahead of potential fraud.
Rapid response: When potential fraud is detected,
the 8x8 Support Team takes swift action by
temporarily suspending affected operators or
countries, minimising risk and protecting your
business.
Real-time alerts: Receive instant notifications of
suspicious traffic patterns, enabling you to log in
immediately for a timely review and decisive action.

Immediate business benefits of 8x8 Omni Shield

Enhanced Security

Intelligent monitoring systems defend against AIT attacks by swiftly detecting anomalies and blocking suspicious activity. This bolsters security, safeguards your business, and boosts customer trust and confidence.

Cost Savings

Proactive measures to prevent AIT reduce the financial burden associated with fraud recovery, and preserve the integrity of your messaging channels, allowing you to focus more of your budget on legitimate communication efforts.

Real-Time Visibility

The ability to monitor messaging activity in real-time empowers businesses to swiftly detect and respond to AIT attacks, while additional insights on messaging patterns also safeguards your business against future fraudulent activities.

Optimise Conversion

Maintaining an accurate and up-to-date customer database is essential for maximising deliverability and conversion. Removing outdated or inactive customer records allows businesses to optimise the impact of communication campaigns.

Learn more about 8x8 Omni Shield for SMS Fraud Protection