Programmable Voice APIs from 8x8 enable companies of all sizes to add voice-over-IP (VoIP) into their mobile applications (Android, iOS) and website experiences.
Composition of Global CPaaS TAM 2023
Communication platform as a Service (CPaaS) provides companies with communication tools such as SMS, chat apps, video and voice to create new ways to engage customers. According to research from IDC and Wells Fargo, Voice will capture the majority of companies' attention and account for about $8B (47%) of the $17.3B total global CPaaS revenue in 2023.
Enable real-time in-app voice conversations using VoIP technology.
Built-in phone number masking
Embed directly into your mobile app code
Provide names and pictures instead of area codes
Use data instead of consuming customers’ mobile minutes
Easier to provide recordings (when needed)
The Voice SDK supports both iOS and Android
Ridesharing - Communication between rider and driver.
Recruitment - Connect applicants/freelancers with hiring companies while avoiding off-platform charges.
Marketplaces - Connect buyers and sellers, without leaving the platform or application.
Online Dating - Connect users without leaving the platform or application.
Hospitality - Enable contactless access to services in the mobile app providing guests with an easy way to connect with the front desk, concierge, restaurants, and facility services.
Example use:
Online Marketplaces thrive when Buyers and Sellers can connect in a safe, secure and reliable way to get a deal done. The Voice SDK enables real time communications between a buyer and seller, without exposing any personal information or incurring additional call charges while remaining on the web site or in the mobile application.
Connecting buyers and sellers, anonymously, within the website or mobile application experience.
