Requirements
- Meet regulatory requirements to keep customers personal data safe.
- Prevent fraud and revenue leaks by removing personal phone numbers from the application, preventing riders and drivers from communicating and agreeing on trip or payment details off-platform.
- Enable 2-factor verification via SMS when new users sign up.
Reason for choosing 8x8
Easy to deploy APIs and aggregated insights. The 8x8 Voice API provides aggregated session-based insights, making it easy to measure call metrics, track successful events, and help their support team troubleshoot issues. Other vendors reviewed only provided call leg metrics, which would require time-consuming manual mapping in order to be useful and actionable.