Presenting 8x8 Connect

The low-risk, headache relieving CPaaS solution for marketers

Scale up locally and efficiently

8x8 Connect syncs your marketing channels with Southeast Asia’s most popular chat apps and SMS to allow marketers to manage conversations, marketing campaigns, and notifications from one platform.

And in case you’re worried about dealing with technical difficulties, know that 8x8 Connect is designed to help you work smart, not hard. With a no-code design, building an internal workflow is literally as intuitive as dragging and dropping.

This means that sales agents and customer service agents will no longer irritate customers by requiring them to repeat information that they may have already keyed into a sign-up sheet or survey form.

More than 3 out of 4 customers expect consistent interactions across departments. Encourage future purchases with smooth buyer journeys.

Try 8x8 Connect for free

Work with actionable data

Close to 8 out of 10 marketers claim that their customer engagement is data-driven, but barely 3 out of 10 of them are satisfied with their ability to create more relevant experiences with customer data. Less than 45% cite satisfaction with data completeness, quality, accessibility, integration, and timeliness.

8x8 Connect’s built-in analytics lets you see how customers are responding to marketing campaigns in real time. Instead of waiting until the end of a marketing cycle to adjust course, tweak your marketing strategy as you go along such that your messaging is always optimised according to the census on the ground.

Personalised messaging at scale

84% of marketers say they adapt marketing strategies and tactics based on interactions with customers. 8x8 Connect lets you build a personal relationship with each customer without straining your team’s resources with the following functionalities:

Send bulk messages up to 500,000 contacts at once
Create customisable message templates
Easily segment contact lists into groups to personalise campaigns
Build automated workflows through a low-code/no-code dashboard and let APIs do the work for you

Learn more about 8x8 Connect

No in-house developer? No problem!

8x8 Automation Builder makes it possible for anyone to manage and automate communication workflows with an intuitive drag-and-drop interface.

8x8 Automation Builder makes it easier to:

Set automated replies to ad queries
Build FAQ pages based on SEO keywords
Direct customers to suitable agents based on their specific needs
Create customer surveys for up-to-date data on audience sentiment

Learn more about 8x8 Connect Automation Builder