Discover how our customers are changing the world with 8x8 XCaaS
100% of workforce are able to work more effectively from anywhere
The solution scales easily as the UK team grows by almost 50%
Number of legacy mobile contracts reduced by half
For over 25 years, KMI Brands has been creating, developing and marketing award-winning beauty brands with a reputation for delivering innovative, performance-led products. Its portfolio includes 97% natural brand Noughty, Ted Baker and Orla Kiely.
KMI Brands wanted to expand their UK team and relocate its headquarters but struggled with its phone system. They needed to transfer calls to the right person more quickly. Staff tended to rely on mobiles, but this created its own concerns.
After seeing a demo, KMI Brands selected the 8x8 Work for their unified communications solution. The decision proved a game-changer for KMI Brands.
With 8x8, KMI Brands agile team can work more effectively from anywhere — any desk in the office, at home or on the road.
The company is cancelling at least half of its mobile contracts with a network provider — because the 8x8 app provides everything that’s needed (via wifi or an 8x8 calling plan).
That means KMI Brands can save money and increase control.
To learn more, read the KMI Brands customer story.
Put simply, 8x8 has elevated how we communicate. We've now got a platform that truly reflects our brand and professionalism.
Joined up communications for employees and contact centre staff, enabling better customer experiences
Omnichannel customer engagement - voice, webchat, email, SMS, call-back and social media
Enabling work from anywhere on one integrated interface
Platform Housing Group is one of the largest housing associations in the UK’s Midlands, with over 45,000 homes and more than 120,000 customers.
The organisation aims to deliver a high standard of service across its communications channels for staff and customers and wound up with disparate phone systems after a merger.
The Group found the answer through a market evaluation and reviewing Gartner’s Magic Quadrant for the ideal unified communications solution and selected 8x8.
The newly-merged organisation could be transformed within three weeks and enable 900 staff to communicate, collaborate, and engage from anywhere.
“The financial benefits are huge,” says Mohammed Zabir, the Group’s Director of Technology & Delivery.
“The £50,000 saved on communications hardware per year is just the beginning, once you factor in a host of time-savings. The phone bill is almost zero each month, and when we added 300 users, our costs remained virtually static.”
To learn more, read Platform Housing Group's customer story.
“8x8 technology has transformed the customer experience and how we work as a unified, agile organisation.”
